Frequently Asked Questions

Q&A's that we are frequently asked. If you have additional questions that aren't covered here, please feel free to give us a call at (914)232-8800.

1. What are the Hospital hours?

Hours: 
9 to 5:30 - Monday, Tuesday, Thursday, Friday 
9 to 6:30 - Wednesday with CAT ONLY appointments available upon request in the evening.
9 to 1 - Saturday (alternating for Appointments)

2. Do I need to have an appointment?

Patients are generally seen by appointment however if you have an emergency we will make time.  It is always best to call ahead if possible.

3. What forms of payment do you accept?

Cash, Personal Check, Mastercard, Visa, Discover, and AMEX. Also get approved for Care Credit! A convenient monthly payment plan.

4. Can I make payments?

Payment is required at the time of service.

5. At what age can I have my pet spayed or neutered?

Spaying or neutering is commonly preformed at 5-6 months of age. A pre-anesthetic exam is preformed to ensure that the procedure is as safe as possible. Current vaccinations or antibody titers are required at the time of surgery. A pre-anesthetic blood screen is usually recommended prior to undergoing anesthesia and surgery.

6.  What is the pre-anesthetic blood screening?

This is a blood test that can run in the hospital prior to surgery or can be sent out to a reference lab one or more day(s) prior to surgery. It tests the organ functions, blood counts and clotting function of your pet. The pre-anesthetic blood screening is done to assure safety during surgery and the ability to heal following surgery.

7. How long do the sutures stay in after my pet's surgery?

In most cases we are capable of using absorbable sutures. When we can not and sutures/staples need to be removed its generally with in 14 days (2 weeks) of the surgical date. Confirm this with the doctor at the time of discharge. 

8.  Is it a good idea to let my pet have at least one litter?

No, there is no advantage to letting your pet have one litter. However there are plenty of advantages to having you pet spayed or neutered. These advantages include decreasing the incidence of breast tumors, cystic ovaries, uterine infections, and prostate problems later in life.  Early spaying and neutering helps prevent spraying and marking, and decreases the desire to roam the neighborhood and helps control the surplus of unwanted puppies and kittens.

9.  Do you board pets?

Yes, we do boarding for our clients. We have boarding space for both dogs and cats. We also can board birds and other small animals, but you will be required to bring your own cage and food for your pet if they are exotic. Feel free to bring comforting blankets and toys in their "luggage". 

Before you board...

• Make a reservation well in advance. If you wait too long, the facility may become fully booked.
• When you bring your dog in for boarding, remember her food, special instructions, and any other permitted items.
• Do not bring items that you absolutely need to get back, as they could become lost or damaged. Keep in mind that many facilities limit personal items for this reason.
• Make sure the boarding facility has contact numbers for you on your trip, plus local emergency contacts in case you cannot be reached.
• Relax! You've done your research and your dog is in good hands. Enjoy your vacation
• Pets may be dropped off and picked up during regular business hours Monday through Saturday. Come any time for a tour with one of our doggie day care assistants.

NO animal may be dropped off as a new client. Your pet MUST be seen by our doctors. This is because records must be reviewed regarding your pets health and well being.

10.  What are your kennels like?

Animals are kenneled within the hospitals treatment suites, as well as the grooming and boarding houses. We provide pet boarding as a service to our clients. All boarders receive personal attention from our caring staff. Every boarding facility monitor's the daily habits of boarders. We keep a log of appetite, water intake, urination and defecation. Vomiting, diarrhea or other abnormal activity should be noted also. Boarders are carefully monitored by staff members to make there have been no changes to there physical condition. Feel free to give us a call to make arrangements to tour the hospital with our Hospital Director Lisa!